We hope you and your loved ones are staying safe and healthy during this COVID-19 outbreak. We are following the state of California's guidance, moving most staff members to working remotely for the time being. Due to these precautions, we may encounter some delays processing and shipping orders.
Shipping & Fulfillment
We are doing our best to make sure that in-stock items are shipped in a normal time frame, however some orders may experience a slightly longer processing time. Our support staff will notify you if there are any delays with processing your order.
Returns & Exchanges
Processing times for returns and exchanges have also been impacted. The customer support representative helping you with your exchange can give you the most recent status update on your return or exchange.
Customer support can always been found at firstname.lastname@example.org. Our support team is making sure to answer questions and comments as fast as possible.
Thank you again for your understanding. Stay safe, and don't forget to wash your hands.
- Your friends @ ULT